Privacy Policy

This Privacy Policy explains how Luxa Energy ("we", "us", "our") collects, uses and protects personal data. It applies to the information we collect when you request a quote, become a customer, or use our website and services.

1. Data we collect

We collect contact details (name, email, phone, postal address), information about your property and electricity use that you provide when requesting a quote, and the documents you upload to support your order (electricity bills, identity verification, property documents where required by local regulation).

2. How we use it

We use this information to:

• prepare and provide your quote and any subsequent order;
• arrange the design, supply and installation of your system;
• submit required applications to the local distribution operator, energy authority or grant body where applicable;
• communicate with you about your project, after-sales support and warranty claims.

3. Legal basis

We process your data on the basis of the contract we enter into with you (or steps prior to entering it), our legitimate interest in operating our business, and your consent where required for marketing communications.

4. Sharing

We share data with our suppliers and subcontractors only as needed to deliver your project (e.g. the distribution operator for grid applications, the manufacturer for warranty registration, the grant body where applicable). We do not sell personal data.

5. Retention

We retain personal data for the period required to perform our contract with you and to comply with applicable legal obligations (warranty, accounting, regulatory record keeping).

6. Your rights

You have the right to access, correct, delete and port your personal data, to object to processing, and to lodge a complaint with the applicable data protection authority. Contact us using the details on our website to exercise any of these rights.

7. Contact

Questions about this policy or our handling of personal data should be sent to the contact details on our website.